SHIPPING DAMAGE, DEFECTIVE PART(S), & WARRANTY CLAIMS

QualityDiscountScooters.com prides itself on selling top quality merchandise from first rate manufacturers who represent that their products are completely functional and free of damage. In the unlikely case a product arrives with shipping damage or a defective part, we have policies in place to make sure you're covered. Our policy is as follows:

Inspect Your Order: In the event of obvious & severe shipping damage to your package and/or scooter, please refuse the shipment by notifying the shipping company (Fedex / DHL) within 24 hours of delivery. Do not assemble the scooter and/or remove from packaging.  

If minor shipping damage exists on delivery, make sure the carrier notes the damage before they leave. Thoroughly inspect your order within three days of delivery! If you receive merchandise with shipping damage, you must open a support ticket within 3 days of delivery. After the 3-day period, the damage claim needs to filed directly with the shipping carrier. 

For general problems with your scooter that are covered under warranty, you must open a support ticket within 45 days of delivery.

File A Claim: Please fill out & open a support ticket with X-treme Scooters at:
http://www.x-tremescooters.com/support/ 
Please have the merchandise and the invoice in the package handy. All products are shipped directly from the manufacturer and claims of damage or defective part(s) are resolved through the manufacturer. A technical support representative from X-treme Scooters will troubleshoot the problem. For more details on X-treme Scooters Limited Warranty, click here.

After Filing A Claim: Once you file a claim with x-treme technical support in the url given above, then please contact us with the following information:

- Ticket Number
- Full Name
- Model & Color
- The Problem

Please send this information to:

Terms and Conditions: In consideration of our discounted pricing and free shipping, all sales are final. While QualityDiscountScooters.com has no obligation beyond the sale, we will advocate on behalf of customers to insure the manufacturer resolves instances of damage and defective part(s) upon delivery in a timely manner. However, for a claim to be considered related to shipping damage and for QualityDiscountScooters.com to advocate on your behalf, your claim must be filed within three days of delivery. General problems with your scooter that are covered by the warranty need to be filed within 45 days of delivery.

If necessary, replacement parts are shipped without charge. The customer will receive technical support to install replacement parts, but it is the responsibility of the customer to physically install these parts. In some cases photographs or return shipment of the original part(s) at customer expense may be required prior to service. Cosmetic damage including small rubs, scratches, blemishes, oxidation, or wear marks can occasionally occur during shipping. Customer agrees to accept all products with such cosmetic damage and technical support will assist Customer to address cosmetic damage by touch up or, as appropriate, replacement parts. Claims are typically resolved quickly and without difficulty, and we prefer to resolve claims through technical support and replacement parts.

In the event of shipping damage, if a claim is not filed within three days of delivery, all damaged products purchased are exclusively subject to the terms of the manufacturer's warranty or claims against the shipper. The manufacturer's warranty provides no recourse for shipping damage, defect to "wear and tear" parts, and additional limitations may apply (see X-treme Scooters limited warranty). If damage was clearly caused during shipment, you may place a claim with the shipping company after this three day period has expired. Parts not covered by the warranty may be purchased from the manufacturer.

See additional terms and conditions here.